Who do you think of when you hear these words? It’s likely that many people come to mind. In this case, it’s Taylor Lutz.
Taylor joined The Hershey Company in Global Shared Services (GSS) HR as a continuous part-time scanning clerk in August 2016. Her role is to convert 33 filing cabinets of paper documents into electronic files stored in a secured Sharepoint site.
Taylor retrieves seven to 10 file folders from the cabinet, preps the documents by ensuring they are all face up for scanning, no folds, and of proper size to feed through the scanner. She then scans the documents and enters identifying data into the electronic version of the files, replaces the paper documents into the original folders, and returns them to the cabinet. And then she repeats the task.
Taylor is held accountable with accuracy and timeliness metrics daily and tracks her results on the wall in the scanning room: Pink hearts for a perfect folder. Red strikes for an error. Sometimes Taylor can be seen wearing iPhone earbuds listening to her favorite tunes while she works. There is usually a big smile on her face as she passes team members in her multiple treks from the scanning room to filing cabinets. She says, “Hi, Boss!” and curiously asks, “What are you doing?” Taylor is a daily lunchtime visitor to the 19E cafeteria where most of the staff know her by name. At the end of her day, Taylor enters her hours into the time-tracking system on her PC, locks her desk, puts on her backpack, and heads to the lobby where a van picks her up and takes her home.
Through a partnership with Vista Adult Services of Hershey, GSS hired Taylor. Vista Adult Services aims to maximize the potential of adults with autism so they may live fulfilling and productive lives to the greatest extent possible. Vista Adult Services recognizes that ALL people are employable.
The process to hire Taylor started over one year ago with a tour of GSS by Vista employment specialists. After reviewing the job requirements with Vista, Vista suggested individuals for a visit to Hershey. After interviewing candidates, Hershey extended Taylor a job offer.
If you ask her about her team, she hand-motions across the GSSHR workspace. If you ask her the best thing about her job she will consistently tell you, “the people.”
The entire process was a true team effort involving Employee Relations, Legal, Facilities, IT, GSS and Vista.
This is the power of diversity in action.
This is putting the right work in the right hands.
This is Taylor Lutz.
Story and photo courtesy of The Hershey Company and used with permission.